The Orders section helps you view, track, and manage all customer orders from your ZOYEQ dashboard.
From this page, you can check order details, review customer information, monitor payment status, update order status, filter orders by date or status, and create new orders when needed.
You can also use the order summary cards to quickly track today’s orders, total orders, total revenue, and average order value for a selected date range.
In this guide, you’ll learn how to access the Orders page, understand the order dashboard, search and filter orders, update order statuses, and create a new order from your admin panel.
Once you open the Orders page, you’ll see a complete list of all customer orders. The Orders page gives you a quick view of your store activity and lets you manage orders efficiently.
From this screen, you can:
View all orders in a table format
Check order details like customer info, price, and status
Filter orders by status, such as Processing, Pending, or Shipped
Search orders using order ID or customer details
Sort and filter the order list
Create a new order using the Create Order button
At the top, you’ll also see summary metrics like total orders, revenue, and average order value for the selected date range.
To manually create an order from the dashboard, use the Create Order option.
The Create New Order page lets you add products, assign a customer, apply discounts, and finalize payment details in one place.
Click "Add Product" to include items in the order
Adjust quantity using the + / − buttons
The subtotal updates automatically based on quantity
Select Guest Customer or search for a registered customer
Use the search field to find customers by name, phone, or email
You can configure pricing details here:
Subtotal shows the total product cost
A discount can be applied as a percentage or a fixed amount
A coupon allows you to enter a valid coupon code
Delivery & Shipping adds shipping cost
Tax is calculated during processing
Order Channel defines the source (e.g., Phone Order)
Payment Method lets you select how the customer will pay
Add customer notes for delivery instructions
Add admin notes for internal use
Click Confirm Order to place the order.
Once confirmed, the order will appear in the Orders list with the selected status and payment details.
To view a specific order, open it from the Orders list. The Order Details page shows complete information about a single order, including items, pricing, customer details, and status history.
At the top of the page, you can see:
Order ID and placement time
Payment status (e.g., Paid or Unpaid)
Order status (e.g., Pending, Confirmed)
You can also take quick actions:
Click "Mark as Paid" to update payment status
Click "Request for Shipping to proceed with delivery
Use More Actions for additional options
This section lists all products in order:
Product name and image
Price and quantity
Subtotal per item
Click Edit Items to modify the order items if needed.
This section includes:
Subtotal amount
Shipping charge
Discount
Tax
Delivery method
Payment method
Total payable amount
On the right panel, you’ll find:
Customer name, email, and phone number
Shipping and billing addresses
Customer notes (if provided)
This section shows the timeline of the order:
Order creation event
Current status (e.g., Pending Payment)
Time and activity details
This helps you track what has happened to the order since it was created
From the Orders list, you can update an order directly.
Click the Status dropdown in the order row
Select a new status (e.g., Pending, Confirmed, Shipped)
The status updates instantly and is reflected in the order details.